Return Merchandise Authorization

In order to make sure each customer receives the best customer service possible, Black Clover Games has implemented a mandatory RMA (Return Merchandise Authorization) Policy.

If we issue an RMA and require return, the return shipping address for Black Clover Games will be provided if and when the RMA is issued.

We will not accept, repair, or issue credit, without an authorized RMA.  If we require a return, send it to the attention of Tech Support with the RMA number visible on and in all boxes returned.

Without a visible and explicit RMA number on the label or package, it will be accepted or processed.

If your return or repair does not meet the proper criteria, it will be returned to you (see Limited Warranty below).  If the product or repair does not meet the proper criteria, a rep from Black Clover Games will contact you to go over shipping options and any costs that may be incurred.

We will only grant credit or refunds for defective units once our inspection is complete and will be subject to the Limited Warranty policy.

Credit or refunds will not be issued for charges on shipments that are refused or undeliverable due to customers that are not present when delivery attempts are made.

RMA numbers will expire 30 days from the date issued.

All claims for shortage, damage, etc. must be made upon receipt of shipment.

All shipping costs are the responsibility of the customer.

Limited Warranty:

(A) Black Clover Games warrants that proprietary Black Clover Games products will be free from defects in material and workmanship for a period of ninety (90) days from the date of delivery of the product.

(B) After ninety (90) days, and up to 180 days, Black Clover Games will warrant all labor associated with repair of a defective product.  The cost to repair the product will be discussed between a Black Clover Games representative and the customer. The customer is required to pay all costs for parts associated to repair the product, and the defective product must be returned prior to any new shipments. Examples include, but are not limited to, circuit board failure and hard drive failure. If the hard drive fails but the circuit board is functioning, the cost will be $100 for hard drive loaded with the exact same software. If the circuit board has failed but the hard drive is functioning the cost will be $400 for a new circuit board.

(C) After 180 days Black Clover Games will repair the product for the cost of parts plus labor.  Labor rates are billed at $65 per hour with a one-hour minimum and the scope of labor and parts must be discussed and agreed upon with a Black Clover Games representative prior to starting a repair.  If the product is unrepairable  the customer has the option to purchase the exact same product at half the cost of the previous invoiced amount; up to one years of the original invoice date.

The Limited Warranty outlined above in sections (A, B, & C) is absolutely subject to the following conditions:

(1) the limited warranty does not cover any defect arising from normal wear and tear, willful damage, negligence, abnormal working conditions, failure to follow instructions (whether oral or in writing) provided by Black Clover Games, misuse, alteration, or repair of the product without approval.

(2) the limited warranty does not cover parts, materials or equipment not manufactured by Black Clover Games.  If any materials, part, or equipment not manufactured by Black Clover Games is defective, the customer shall be entitled to the benefit of any warranty or guarantee given by the manufacturer of such part, material or equipment.

(3) the limited warranty is only available to the first purchaser of the product.

In the event any defect, damage, or other problem is subject to the limited warranty set forth in section (A) of this paragraph, Black Clover Games shall determine, in its sole and absolute discretion, whether Black Clover Games shall repair or replace the product.

All shipping costs are the responsibility of the customer.